Marketplace Rules
Rules for advertising on Sewasy
Sewasy works when renters can trust what they see. Everyone who lists a home agrees to these rules. Listings that break them can be paused, rejected or removed.
Accurate listing information
- Advertise only homes you own or are authorised to rent out.
- Describe the actual unit: correct building, area, size, rooms, furnishing and facilities.
- Use recent photos of the unit being advertised.
- Your private street address must be correct; it is not shown to renters.
Availability updates
- Only confirm Still Available when the home really is available.
- Mark the home rented, or pause it, as soon as it is no longer available.
- Listings not reconfirmed within 14 days are hidden from search automatically.
No duplicate or spam listings
- One listing per unit. Don't post the same home repeatedly or under several accounts.
- Don't advertise homes that aren't available to attract enquiries for other properties.
- Don't use listings to advertise services or anything other than a home for rent.
No misleading pricing
- The monthly rent must be the actual rent you will ask for — not a teaser or starting price.
- Don't add charges after the renter enquires that weren't shown in the listing.
Deposit transparency
- Enter the security deposit, utility deposit, advance rent and agreement estimate you will actually charge.
- Don't ask for a deposit or fee before the renter has viewed the home.
Identity and account rules
- Identify yourself correctly: Owner Direct only if you advertise as the owner or landlord; Registered Agent only if you are a registered estate agent or negotiator.
- Don't falsely claim verification, ownership, authority to rent or professional registration.
- Agents must provide their own REN number and agency name, and keep them up to date.
- Don't impersonate another person, agent or agency.
- Keep your contact details accurate so renters can reach you.
Respectful communication
- Reply to renters honestly and courteously.
- Don't discriminate against renters, harass them or pressure them to pay.
- Use renters' contact details only to discuss the home they asked about.
Scams and fraud are prohibited
- No fake listings, fake identities or fake documents.
- No requests for payment to secure a viewing, or for payment outside a written tenancy agreement.
- No phishing, requests for passwords or banking details, or links to suspicious sites.
If you think a listing is a scam, don't pay anything. Use Report this listing on its page and, where money has been lost, contact your bank and make a police report.
Reporting
Anyone can report a listing from its page for being unavailable, incorrect, duplicated or suspicious. Sewasy reviews reports and records the outcome.
How Sewasy moderates
- New listings are reviewed before they become public, and may be rejected with a reason.
- Sewasy may pause a listing, or all listings from an advertiser, while a report is reviewed or if these rules are broken.
- Sewasy may pause or remove listings that appear outdated, misleading, duplicated, suspicious, fraudulent or otherwise non-compliant.
- Sewasy may remove listings and suspend accounts that repeatedly or seriously break these rules.
Moderation decisions concern the Sewasy platform only. Sewasy is not a party to tenancies. See also our Terms.