How can we help?

Open the property page and choose Message Owner / Message Agent, or Request Viewing. Your name, email, phone and message are sent to the advertiser, who replies by email or phone. Sewasy doesn't have in-app chat yet.

No. Sewasy doesn't collect rent, deposits or any tenancy payments, and doesn't hold money for anyone. You pay the landlord or agent directly under your tenancy agreement.

Tap the heart on a listing. Saved homes are kept in this browser on this device and appear under Saved Homes. They don't sync to other devices yet.

Use List Your Property. It takes six short steps. Your listing is reviewed by Sewasy before it appears in search.

Owner Direct means the advertiser states they are advertising directly as the owner or landlord, so renters deal with them rather than an agent. Sewasy doesn't currently verify property ownership, and Owner Direct listings are not automatically safer than agent listings.

Yes. Listing on Sewasy is free for owners and registered agents during our launch period — there is no Sewasy listing fee and no Sewasy commission. See the free listing page.

A Registered Agent listing is advertised by someone who told us they are a registered estate agent. Sewasy shows the REN number and agency they supplied.

Not yet. Sewasy displays the REN number the agent provides but doesn't verify it with the Board of Valuers, Appraisers, Estate Agents and Property Managers. Renters can check a REN number on the Board's public register.

Advertisers reconfirm availability by tapping Still Available in their dashboard, and approving a new listing counts as a fresh confirmation. It's the advertiser's statement — Sewasy doesn't inspect properties.

The advertiser confirmed the home was available within the last 7 days. From 8 to 14 days a listing shows Confirmation Due; after 14 days without confirmation it's hidden from search.

No. Availability labels show when the advertiser last confirmed it. A home can be taken between confirmations, so check with the advertiser before travelling to a viewing.

It may have been rented, paused by the advertiser or by Sewasy, or hidden because it wasn't reconfirmed within 14 days. Rented and paused listings keep their page so you can see what happened.

During Sewasy's early stage, some listings are demonstration listings. They are clearly labelled Demo.

The total you're likely to pay before getting the keys: security deposit, utility deposit, advance rent and an estimate for preparing and stamping the agreement, as entered by the advertiser. It's an estimate — your tenancy agreement sets the final amounts.

No. In Malaysia the first month's rent is usually paid upfront as advance rent, so it is included once in the estimate.

On the property page, choose Request Viewing and pick a date and a time of day. The advertiser accepts or declines it and contacts you to arrange the exact time.

Yes. Pending or accepted requests you sent from this browser appear under Viewings, where you can cancel them.

Use Report this listing at the bottom of the property page and choose a reason. Sewasy reviews reports and can pause listings while we look into them.

No. Sewasy doesn't currently verify property ownership. Identity verification, where shown, confirms who the advertiser is — not that they legally own the property. See Verification.

Inspect the home where practical, confirm who you are dealing with and that they can rent it out, read the tenancy documents, and check that the payment details belong to the right person. Take your time — be careful if someone pressures you to transfer money immediately. Sewasy doesn't collect rent or deposits, so a payment request is never legitimate just because the home is listed on Sewasy. If something seems wrong, report the listing from its page.

View the home before paying anything, never pay to secure a viewing, check an agent's REN number yourself and read the tenancy agreement before signing. Does Sewasy offer deposit protection or insurance? No — so these checks matter.

No account is needed to search, save homes or contact advertisers. Full sign-in isn't available yet; during early access your enquiries and viewing requests are linked to this browser so you can see them under Account.

Use the language switch in the header or footer. Sewasy keeps you on the same page in English or Bahasa Malaysia. Listing descriptions are shown in the language the advertiser wrote them in.

Use the contact form. We don't offer phone support.